Overview for Office Managers

2 days

course code 1.3

What is the course for

#1

Improve personal effectiveness by learning how to achieve improved results with reduced effort

#2

Learn to generate physical, emotional, mental energy in yourself and in others

#3

Learn to use basic Lean tools in carrying out your role and for continuous improvement

It’s often difficult to talk about continuous improvement in any office. Each office seems to be dominated by excessive or overlapping pressures and activities, which undermine both office performance and individual well-being. It’s extremely difficult to fully utilise Lean Thinking logic in an office environment. Many departmental heads are also often well trained technically speaking, able to solve most of the problems that they face, but far less prepared to get the best out of their staff, less trained to motivate and guide them towards continual and self-sustaining improvement. All of this can lead to stress, and this can become a cause for not fully developing the human potential available.

Such a situation leads to fluctuating performance levels, dependigng on the inspiration of a few department heads rather than on the strength of an extended team of motivated and trained individuals working to their full potential every day. In short, we’re talking about profound waste of a social nature.

For this reason it is vital for anyone responsible for managing and coordinating a group of people in any production department to employ Lean Lifestyle® principles in order to get the best from themselves and their colleagues, minimising waste derived from a social and organisational nature.

Goals

  • Acquire the managerial elements to carry out the role from a Lean perspective
  • Learn to reduce stress, increase energy levels and personal productivity
  • Improve personal effectiveness by learning how to achieve improved results with reduced effort
  • Learn to generate physical, emotional, mental energy in yourself and in others
  • Learn how to guide, grow, and empower your team through daily support in achieving results
  • Improve feedback management
  • Learn to use basic Lean tools in carrying out your role and for continuous improvement

Addressed to

  • Newly appointed supervisors or managers with seniority
  • Role Supervisors
  • Middle Managers and Area Middle Managers
  • Team Leaders
  • Continuous improvement coordinators

Contents

The Lean Principles and the evolution of the leaders' role

  • Introduction to Lean Thinking and Lean principles
  • The evolution of a Lean organisation and its cultural change
  • The role of leadership in continuous improvement and in achieving goals
  • What does Lean Leadership mean in practice?

Personal Excellence

  • Distinguishing activities that add value from those that are superfluous for you and your business
  • Be focused on “gold” activities
  • Recognise waste in processes and personal activities
  • Eliminate waste in personal, organisational and social spheres
  • Know how to choose which activities to do yourself, which to delegate and those that can be eliminated
  • Streamline and simplify the working day for yourself and your colleagues
  • Become an expert in getting results, not in activities
  • Develop skills to learn fast and continuously improve

Energy

  • How to express the best of yourself using all sources of energy
  • Physical energy and sustainability
  • How to generate high emotional energy levels in yourself and your team
  • How to maximise mental energy in yourself and your team
  • The impact of feedback and interpersonal techniques on the team’s emotional and mental energies

Developing People

  • How to design and use habits to initiate change
  • How to solve problems quickly with A3 Thinking
  • The soft skills of problem solving in an office environment
  • Support the development of people in your team
  • The use of standardisation and visual management in people’s development
  • Lead the team as a Lean Leader through coaching and mentoring
  • How to support day-to-day improvement in an office
  • How to manage and participate in meetings effectively
  • How to share and involve collaborators in your corporate goals (vision)
  • Managing the decision-making process

Acquire a deeper knowledge of Lean's basic tools

  • Lean’s main tools for supporting office activities
  • Managing action plans
  • Creating and using effective standards in offices
  • Using visual management to guide and oversee processes
  • The PDCA cycle and problem-solving tools
  • The skills matrix and training plans
  • KPIs performance control, and auditing
  • Individual and group Hansei (“reflection”) as a way of learning from experience

The value and meaning of work

  • Personal values and the significance of experience in the field
  • How to fall in love with your work
  • Personal well-being and how to integrate it in to your work/life

You will experience

  • How to eliminate social and organisational waste in an office
  • How to sustain continuous improvement over time in an office
  • How to create time and energy to engage in more strategic, leadership, and professional development activities
  • How to motivate a team by guiding it to be the best

Download the in-company training catalogue