Office & operations
In aziendaOnline 16 ore

Quality Habits

What is
the course for

1

Create and disseminate effective work behavior

2

Provide tools and methodologies to break down expected outcomes into specific behaviors

3

Creating a more satisfying and motivating work environment

In the production context, quality is not just a goal, but a necessity to remain competitive. The creation and dissemination of work behaviors that are functional to achieving high quality standards are essential to satisfying your customers.

However, spreading these habits is not without challenges. Employees may be reluctant to abandon established, albeit less efficient, behaviors to adopt new working methods. Furthermore, the lack of a clear and operational definition of desired behavior can lead to misunderstandings and inconsistent applications. Investing in behavioral change not only improves production quality but also creates a more satisfying and motivating work environment. Employees who feel supported in their personal and professional development are more likely to engage and contribute to the overall success of the organization.

Thanks to the specialized skills of the teachers and the numerous practical applications conducted in change projects, the course is a practical “gym” for learning methods and tools to spread habits and behaviors functional to achieving high levels of quality in any production context.

Objectives

  • Understanding how to break down expected outcomes into behaviors
  • Understanding what drives behaviors around us
  • Experience on how to develop intervention strategies for changing key habits for personal and organizational success

Addressed to

  • Manager and supervisors
  • Team leaders
  • Hr manager
  • Quality Managers
  • Project Manager

Contents

  • A-B-C model for behavior analysis
  • Operational definition of behaviors
  • PIC-NIC Analysis: How to Reinforce Functional Behaviors or Weaken Dysfunctional Behaviors
  • Intervention models based on Antecedents and Consequences
  • Performance Feedback: How to Give Feedback Effectively
  • Creation and monitoring of indicators
  • Definition of key habits necessary for quality improvement
  • Defining new signals to support key habits
  • Hypotheses on intervention modalities for behavioral change

Take action

Possibility of following up the training with the immediate application of the skills acquired through an individual or company improvement project with measurable results

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