Lean Zero-Defects

Today, when we speak about “Quality”, we speak of a word that has become inherent to any business and is increasingly emblazoned with certifications and grandiose slogans. Yet even today, companies that truly succeed in transforming themselves into lean systems of people and processes geared towards an absolute reduction of flaws and to eliminating the qualitative nonconformities at the root of the errors are rare. Paradoxically, there are still cases where quality is likely to become an overbearing bureaucratic burden, devoid of its real goal, which should be ensuring maximum customer satisfaction. Unfortunately, in a number of companies it is still difficult to get the concept across that the highest quality at the source in any operation is the true way to reduce the costs of many production activities.

When customers are truly at the centre of a business, an increasing number of employees naturally gain more and more decision-making power in addressing quality issues, reducing the need for more structured supervision. The Lenovys Lean Zero-Defects training course promotes this profound cultural change, oriented to pragmatically acquiring management and operational practices that ensure the implementation of a system of people and processes to obtain the highest qualitative excellence at minimal cost to the business. This is achieved by progressively shifting toward preventing flaws rather than merely reacting to them, through the proactive contribution of each resource involved in the production value chain.