Lean Office & Administration

In business one of the greatest areas for potential improvement lies in intangible processes, the processes where output cannot be directly, tangibly or materially measured. In fact, because of their peculiarity, these processes are more difficult to evaluate quantitatively. In most companies when an issue suddenly occurs on the production line, it becomes apparent almost immediately to the whole organisation. There are only a few companies where the same would happen for an “office process”  (sales or administrative processes, etc.). In these types of processes companies often suffer due to: limited awareness of events upstream or downstream from a specific role, lack of responsibility for results in other areas across the company, inattention to waste and limited research into opportunities for improvement. Also, as these processes involve multiple departments across a company, this could lead to an inevitable lack of synchronisation that often becomes a cause of conflict with other areas of the business.

The ability to manage and deal with office processes in an attentive and disciplined manner in order to create streamlined, flexible and effective processes is what characterises and distinguishes excellence in a company.

This training course aims to develop the skills required to analyse and manage the company’s office processes from a Lean perspective, reducing waste of all types and freeing up valuable resources to devote to activities that add greater value to the business and its customers.